Terms of Service

1. Acceptance of Terms

By creating an account on SaddleSync or accessing any SaddleSync subdomain, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform.

These terms apply to all users, including barn owners, administrators, instructors, parents, and guardians.

2. Description of Service

SaddleSync is a multi-tenant barn management platform that provides lesson scheduling, enrollment management, payment processing, makeup token tracking, and parent-barn communication tools for equestrian facilities.

Each barn operates on its own subdomain (e.g., your-barn.saddlesync.app) and manages its own data, schedules, and policies independently.

3. User Types and Obligations

Barn Owners and Administrators are responsible for the accuracy of their barn's lesson schedules, pricing, waiver requirements, and compliance with local equestrian regulations. They are also responsible for communicating their own cancellation, refund, and makeup policies to parents.

Parents and Guardians are responsible for the accuracy of all information provided about themselves and their children, including medical notes, emergency contacts, and dates of birth. They are responsible for timely payments and compliance with their barn's individual policies.

4. Account Registration

You must provide accurate and complete information when creating an account. Each user account is associated with a single barn. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account.

You must be at least 18 years of age to create an account. Parent and guardian accounts are used to manage participation for minors.

5. Payments and Fees

Payments between parents and barns are processed through Stripe. SaddleSync charges a 5% platform fee on transactions processed through the platform. Barn owners receive funds via Stripe Connect.

Refund and cancellation policies are set by individual barns, not by SaddleSync. Disputes regarding specific charges should be directed to the barn in question. SaddleSync is not responsible for resolving payment disputes between barns and parents.

Payment processing is subject to Stripe's terms of service and fees.

6. Children's Information

SaddleSync collects limited information about minors (name, date of birth, skill level, emergency contacts, and medical notes) solely for the purpose of lesson management and safety. This information is provided by a parent or legal guardian and is only shared with the barn where the child is enrolled.

SaddleSync does not collect information directly from children. All child data is entered by and managed through a parent or guardian account.

7. Liability Waivers

SaddleSync facilitates the collection and storage of digital liability waivers on behalf of barns. Waivers are agreements between the parent or guardian and the barn — SaddleSync is not a party to these agreements.

Digital signatures and waiver documents are stored securely. The enforceability of digital waivers may vary by jurisdiction.

8. Intellectual Property

The SaddleSync name, logo, design, and software are the property of SaddleSync. User-submitted content, including barn logos, descriptions, and custom waiver text, remains the property of the respective users.

You grant SaddleSync a limited license to display your submitted content as necessary to operate the platform.

9. Termination

SaddleSync may suspend or terminate accounts that violate these terms or engage in fraudulent activity. Barn owners may request deletion of their barn and associated data.

Upon account termination, your data will be retained for a reasonable period as required by law or for legitimate business purposes, after which it will be deleted.

10. Limitation of Liability

SaddleSync is provided "as is" without warranties of any kind. SaddleSync is not liable for injuries occurring at barns, scheduling errors made by barn administrators, missed or undelivered notifications, or issues with third-party payment processing.

To the maximum extent permitted by law, SaddleSync's total liability for any claim arising from the use of the platform is limited to the fees you have paid to SaddleSync in the preceding 12 months.

11. Third-Party Services

SaddleSync integrates with third-party services including Stripe (payment processing), Resend (email delivery), Twilio (SMS notifications), Amazon Web Services (document storage), Google Calendar (calendar synchronization), PostHog (product analytics), Upstash (infrastructure services), QuickBooks Online (accounting integration), and Xero (accounting integration).

Your use of these integrations is also subject to the respective terms and privacy policies of those services. Accounting integrations (QuickBooks Online and Xero) are enabled at the discretion of the barn administrator and sync financial data between SaddleSync and the connected accounting platform.

12. Changes to These Terms

SaddleSync may update these terms from time to time. Material changes will be communicated via email to the address associated with your account. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

13. Acceptable Use

You agree not to use SaddleSync to: (a) violate any applicable law or regulation; (b) harass, abuse, or threaten other users; (c) upload or transmit malicious code, viruses, or harmful content; (d) attempt to gain unauthorized access to other accounts, barn data, or platform systems; (e) scrape, crawl, or otherwise extract data from the platform by automated means; (f) use the platform for any purpose other than managing or participating in equestrian activities.

SaddleSync reserves the right to suspend or terminate accounts that violate this acceptable use policy without prior notice.

14. Indemnification

You agree to indemnify, defend, and hold harmless SaddleSync, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the platform; (b) your violation of these terms; (c) your violation of any rights of a third party; or (d) any content you submit to the platform.

15. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days.

If the dispute cannot be resolved through negotiation, it shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Indiana. The arbitrator's decision shall be final and binding.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against SaddleSync.

16. Children's Privacy Compliance (COPPA)

SaddleSync complies with the Children's Online Privacy Protection Act (COPPA). We do not collect personal information directly from children under 13. All information about minors is provided by a parent or legal guardian who has created an account on the platform.

By providing information about a minor, you represent that you are the child's parent or legal guardian and consent to the collection and use of the child's information as described in these Terms and our Privacy Policy. Parents may review, update, or request deletion of their child's information at any time through their account dashboard or by contacting support@saddlesync.app.

17. Force Majeure

SaddleSync shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure outages, pandemics, or failures of third-party service providers.

18. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Indiana, without regard to conflict of law principles. To the extent any dispute is not subject to arbitration as described in Section 15, it shall be resolved in the state or federal courts located in Indiana.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. Assignment

SaddleSync may assign or transfer these Terms and its rights and obligations hereunder, in whole or in part, without your prior consent, including in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign or transfer these Terms without the prior written consent of SaddleSync.

21. Entire Agreement

These Terms, together with the Privacy Policy and any applicable liability waivers, constitute the entire agreement between you and SaddleSync regarding your use of the platform and supersede all prior agreements, representations, and understandings.

22. Contact

If you have questions about these terms, please contact us at support@saddlesync.app.